What are the setup fees and
monthly costs involved?
Sedat.Net Corporation charges a one time setup fee depending on the
size and type of webhosting package ordered. The full rate charts
for available hosting packages are shown on the
Web
Hosting pages.
How do I set up my email?
Sedat.Net Corporation web hosting clients can set up POP Accounts,
Forwarders/Aliases, & Auto-Responders in the Web Browser Control
Panel that comes with every Sedat.Net Corporation web hosting
package. This can be done by yourself, and without any assistance
from the Sedat.Net Corporation staff.
How do I upload my files?
All Sedat.Net Corporation web hosting packages allow the usage of
FTP, Telnet, SSH, File Manager, MS FrontPage™, and other web
development publishing programs, to upload files to your website.
Is there a trial period or money-back guarantee?
Sedat.Net Corporation offers a full 30 day money back guarantee. No
questions asked. If you are not happy for any reason, cancel your
Sedat.Net Corporation service within 30 days of signup and your full
setup fee and monthly costs will be refunded. The only exception to
a refund, is if you violate Sedat.Net Corporation Terms of
Service(TOS). Violations of the TOS usually are due to spamming,
hacking, and illegal content. Your account can be cancelled ONLY by
sending e-mail to
support@sedat.net . Other methods of
cancellation are not valid.
How fast are websites set up?
Sedat.Net Corporation strives for a setup time of no more than 24
hours per order. If an order is placed during normal business day
hours, orders may be processed in only a few hours.
Does my website get a control panel?
Yes. Every Sedat.Net Corporation web hosting package comes with a
web browser based control panel. The control panel includes many
features including; email configurations, chat rooms, mailing lists,
pre-installed cgi scripts, databases, chat rooms, and much, much,
more... The Windows NT™ account control panels run on a Red Hat™
Linux backend, and feature email based features only.
How am I billed?
Sedat.Net Corporation invoices you via email. You can request a
monthly statement via email as well, at any time. Hard copy invoices
can be mailed for those resellers that request such. You will
receive an invoice for each service/account order every month on the
same day the service was ordered (if it is a monthly sevice).
Special arrangements can be made for custom billing requirements.
We currently accept Visa, MasterCard, American Express,
Discover/Novus, Diners Club and JCB and derivatives of those brands,
online checks and Cash. You can
opt to not have your credit card charged every month, until you
specifically submit a payment form each month.
How much assistance do you provide for my website?
Sedat.Net Corporation will assist you with all support for services
provided directly thru Sedat.Net Corporation. Sedat.Net
Corporation will help you with basic settings for your email
software and ftp client, as well as assist you with using the web
browser control panel. Sedat.Net Corporation is not responsible for
teaching you how to use another company's products. Example:
Sedat.Net Corporation will assist you with the settings for using
MS Frontpage™, but we will not teach you how to actually use the
product itself. You need to contact the software maker in such a
situation, who provides tech support for how to use their product.
Sedat.Net Corporation cannot even attempt to support all the
thousands of software products on the market. Sedat.Net Corporation
will attempt to provide some tech support for the most popular
programs our clients use. Sedat.Net Corporation is not responsible
for assisting with your own programs and cgi scripts. If you choose
to install your own programs and cgi scripts on your site, you are
responsible fully for installing them. Sedat.Net Corporation will
provide support for any program or cgi script that we provide
pre-installed with your web hosting package. Sedat.Net Corporation
is not responsible for designing, nor developing, your website,
including HTML and/or images. Sedat.Net Corporation will attempt to
give a quick look at your design/development problem, and offer a
suggestion if it is a small issue. Anything complicated relating to
design/development is not the responsibility of Sedat.Net
Corporation
What if the hardware fails?
Sedat.Net Corporation stocks replacement parts for all servers.
Sedat.Net Corporation is always building new servers for our shared
hosting clients, as well as our dedicated server clients, so a full
inventory of parts is maintained. Hardware failures are uncommon,
but they do happen, and are a part of the hosting business.
Sedat.Net Corporation repairs all failed hardware promptly, to
minimize any downtime caused by such.
Are there any hidden costs?
Only additional Dedicated IP address costs 5$/month. All other
costs are stated plainly on our website. We do not hide fees
in fineprint, or in our terms of service pages. The only costs that
are commonly found to occur beyond your expected flat monthly rates
per service, are those due to increased disk space or bandwidth
usage. Pricing for such is plainly stated on our website. Sedat.Net
Corporation very often will allow you to upgrade your packages to
the next size up, should you see an increase in disk space levels or
bandwidth usage for the current month, and not want to pay for such
additional usage. Disk space usage and availablility, as well as
estimated bandwidth usage, is available to you in the majority of
the control panel versions included with the hosting packages.
What is Cpanel™?
CPanel™ is the brand name of the web browser control panel software
that Sedat.Net Corporation utilizes on its web hosting packages.
What happens if I decide to leave Sedat.Net Corporation
You are free to leave at any time.
Does my website have their own IP number or is it shared?
This depends on the type of hosting packages you order.
Traditionally all Sedat.Net Corporation hosting packages come
without
a dedicated IP address. Sedat.Net Corporation dedicated servers
have the ability to utilize IP based, or IPless, virtual hosting
configurations.
What type of support do you offer? Average Response Time?
Sedat.Net Corporation offers support to our clients 24/7/365 via email. We strive for response times of no
more than a few hours. Response times of just a hours are
quite common during normal business days. The Sedat.Net Corporation administration carefully
monitors that the Sedat.Net Corporation support staff maintains a
fast response time, with courteous and helpful service.
What are the hardware specs of the servers?
Every server at Sedat.Net Corporation has different specifications.
Whenever a server reaches what we feel to be the limit, another
server is built. Sedat.Net Corporation is constantly upgrading the
server hardware on our network. If more drive space, memory, or
faster processors are needed, they are added in at that time. The
average shared server is a dual processor system, with 512-4048MB
RAM, and 160mbps SCSI hard drive(s). Windows NT™ shared servers
traditionally also run RAID configurations. All Sedat.Net
Corporation servers run spare hard drives for backup requirements.
Can I have adult content on my website?
Yes, you can have adult content on your websites.
May I view your Terms Of Service?
The Sedat.Net Corporation terms of service (TOS), including policy
and service guidelines, are available online at:
http://www.sedat.net/terms.php
How long have you been in business?
The company has been in business since September 19, 1998. September
15th 2001, the company was incorporated in the State of Illinois,
USA. Sedat.Net Corporation entered the web hosting industry in
September 2001.
Do you support International domain names and clients?
Sedat.Net Corporation can host all international domains on its
servers. Sedat.Net Corporation can accept foreign clientele, just
please be advised that all correspondance must be conducted in
English. The client is responsible for handling the registration
process of foreign domain name(s). This must be pointed to
nameservers on the Sedat.Net Corporation network as assigned, or
you can use other nameservers and route the domain name to the IP
address you are assigned. Sedat.Net Corporation cannot handle the
foreign domain registration process for you, due to the fact that we
do not speak all of the potential foreign languages that may be
involved. Sedat.Net Corporation will assist you however, with any
technical information need to accomplish this.
How do I transfer my domain name?
Sedat.Net Corporation will attempt to file the necessary electronic
forms for your domain name transfer with InterNIC. If Sedat.Net
Corporation is unable to file such with your specific domain name
registrar, Sedat.Net Corporation will send you instructions on how
to do such yourself, including all necessary technical details.
Clients may opt to not have Sedat.Net Corporation handle the domain
name transfer, or to delay doing such, as an option on the web
hosting order form required for signup.
What if my site breaks your "acceptable usage policy" rules?
Users' sites may be suspended for violations of policy, or if
extreme, or second time offenders, sites may be cancelled. Each
occurance is dealt with on a case by case basis, and we try to work
things out with every client. Notifications will be sent, if
Sedat.Net Corporation takes any action on your account.
What if I want to upgrade my website?
You may upgrade or downgrade your Sedat.Net Corporation web hosting
package at any time. You will be required to pay the difference in
the setup fee for your current plan, and the plan you are upgrading
to, should you decide to choose a larger plan. You will then pay the
new monthly fee for the new account package that you select.
How is my website monitored?
Sedat.Net Corporation maintains internal and external monitoring
systems for every server in the Sedat.Net Corporation Data Center.
The servers are checked every 5 minutes via network monitoring
software. Sedat.Net Corporation monitors uptime as well as
individual features and services running on each server. Sedat.Net
Corporation staff is notified via alarms, email, screen popups, and
paging, if a problem occurs.
What is the uptime?
Sedat.Net Corporation strives to maintain a 99.5% network and
server uptime service level. This uptime percentage is a monthly
figure, and does not include any scheduled hardware/software
upgrades, nor "Acts of God". Our definition of "Act of God"
includes; fire, flood, tornado, earthquake, telco fiber issues
(ie...Verizon™ cutting a fiber line somewhere), backbone peering
point issues (ie...UUnet™ having a router go down in Virginia that
wipes out internet service for the entire East Coast), hard drive
failure (faulty hardware is rare, but cannot be predicted nor
avoided), as well as network floods, hacks, and attacks. If
Sedat.Net Corporation fails to meet it's 99.5% uptime guarantee,
and it is not due to one of the above reasons, partial downtime
credits will be made available to each client, upon request, on a
case by case basis. Sedat.Net Corporation does not credit a full
month's service if we only have 99.4% uptime. This would not be
financially healthy for Sedat.Net Corporation, and in turn would
only negatively affect the service level Sedat.Net Corporation
provides to you. "Partial refunds for partial downtime" is our
standard policy.
What is your connectivity to the Internet?
The Network Operations Center is connected via a fiber connection to
our backbone provider. Sedat.Net Corporation utilizes a DS3,
running at 45mbps thru Sprint™. A 2nd DS3, thru AT&T™, Broadwing™,
Cable & Wireless™, or Global Crossing™, is being planned for
installation in May/June 2001, for redundancy. A third DS3, or an
OC3, is being planned before the end of 2001. After this, Sedat.Net
Corporation will then be peering (sharing capacity) with major
backbones, to exchange connectivity. The connection will run BGP4
(border gateway routing protocol) & SONET to maintain the speed and
uptime. If one backbone line goes down, it will balance the load to
the others. If one line gets congested, it will load balance the
traffic. SONET technology is a high capacity, 100% fiber optic
network deployed in a ring topology with a working, or "hot," path
carrying data in one direction and a standby, or protect, path
transmitting in the opposite direction around the ring. In the event
of a fiber cut or service degradation, SONET equipment at the edge
of each failing fiber segment isolates the failure and uses both
working and standby fibers to create a new temporary ring. All of
this happens within 50 milliseconds.
Do you have battery backups and generators?
Our Network Operations Center is backed up and protected by UPS
(Uninterruptible Power Supply) systems. In a very rare case of
utility outages, our auto-start generators start automatically,
taking over for the UPS system and supplying all necessary power for
our Network Operations Center. APC™, Tripp-Lite™, & Liebert™ UPS
Systems provide the power backups, along with Kohler™ generator
systems.
What kind of security does the Sedat.Net Corporation Data
Center have?
The Sedat.Net Corporation Data Center in Scranton, PA USA is a high
security facility. Double metal security doors, with interior
gating, protect the main entrance to the facility. The windows-less
facility has advanced security, fire, temperature, and flood alarms,
directly piped into the Security Monitoring Company via phone,
cellular, and internet connections. A Scranton Police Station is
less than two blocks away, and a Fire Station less than six blocks.
A 16-camera digital video system monitors the interior and exterior
of the Data Center. This video system is monitored internally at the
facility and externally from the Sedat.Net Corporation
Sales/Support office. The video data is recorded live both on and
off site, and stored for several months ahead. Visitors cannot gain
access into the faclity without employee escort. The physical
servers and equipment area is secured from the visitor's area by
huge metal doors, as well as metal sheeting and bulletproof glass
walls. Armed guards are planned for the future, but not a necessity
at this junction.
What about software upgrades?
Sedat.Net Corporation handles all software upgrades/patches on the
shared hosting servers. We fully follow all trends in the industry,
and monitor all support/bug announcement groups. If a new bug or
security vulnerability is found, Sedat.Net Corporation immediately
upgrades our systems. Microsoft™ regularly release patches for the
Windows™ based systems, and Sedat.Net Corporation auto-updates the
Linux systems every night from security patch websites. As new
software is released, including new versions of operating systems,
Sedat.Net Corporation evaluates the new software. If the software's
new version does not have any security issues, or bug problems, the
upgrade is implemented.
What if the server my website is on gets hacked or attacked?
Individually hacked websites are rare. If such occurs, usually they
are a target for a reason; hate sites, pirated software, etc...
Sedat.Net Corporation does not host such websites. If such materal
is found on a Sedat.Net Corporation server, it is deleted
immediately and the user's account cancelled. Usually the target is
the whole server itself. Hackers usually go after a server just to
say that "they did", or to use the server to bounce off of to hack
something more important. Rarely are any users' files on the server
damaged, erased, or modified. For this reason, once a hacker is
detected, a server can usually be cleaned up and the hacker locked
back out within a matter of hours. At that time the server is
restored to full security levels, as if the hack has never occurred.
Most hackers get into a system thru valid user accounts. We
recommend you use complicated passwords for your account. Sedat.Net
Corporation strictly reviews all orders for new clients, to make
sure they are legitimate. Unfortunately, some fake orders do get
thru the system, and that is one way a hacker can gain initial
access. Sedat.Net Corporation runs security checks on the servers
daily, so even if a hacker does get in, they are found and dealt
with quickly. Most hackers are not malicious, they are just playing
or testing their abilities. If an individual attacks the whole
Sedat.Net Corporation Data Center, measures are in place to cut off
such floods and attacks automatically at the backbone level and the
router level. Sedat.Net Corporation also uses firewall technology
to fend off most common methods of flooding and attacks to the
network.
How is extra bandwidth billed?
Sedat.Net Corporation maintains software on every server and on the
switches to monitor individual website usage and server-wide usage.
Bandwidth is billed per Gigabyte (GB) over your monthly allocation,
rounded up to the nearest Gigabyte. Usually between the 3rd and 5th
of the month you will receive your bandwidth overage billing, if
applicable, for the preceding month's usage.
What is included in my website package?
Sedat.Net Corporation provides full hardware, software, support,
and system administration for your Sedat.Net Corporation shared
hosting solution. The software provided includes the operating
system, ftp & email software, web server software, and a control
panel. Sedat.Net Corporation even includes free e-commerce shopping
cart software. Everything you need to conduct business on the
Internet, or maintain a personal website, is included in your
Sedat.Net Corporation hosting solution. Sedat.Net Corporation will
provide basic support on services/software that we provide you with
your account. Sedat.Net Corporation does not develop your website
for you, nor provide tech support on how to use software products
that we do not provide to your directly...even if we do support
them. We are always more than willing to help you if we can though
with external issues, time permitting...
How many sites are currently running on per server?
Sedat.Net Corporation does not have a set quantity of domains
running on each machine. We find that ten domains can utilize more
resources than 200 others. Sedat.Net Corporation monitors each
server's performance levels and attempts to maintain a low server
load average and high cpu availability. As needed, Sedat.Net
Corporation will upgrade the hardware, to increase server
performance. Individual domains that become to much for the server
to handle, and utilize too much server resources, are moved to
servers set up specifically for such resource intensive accounts.
The only acception to this, are the "Supreme" hosting packages,
which guarantee a maximum of 50 sites per machine.
Can I host more than one domain name per account?
Sedat.Net Corporation charges additional fees for every extra
domain name you point to your account. For a domain name that is
parked on top of your main domain name, the cost is a $15 one time
setup fee. You may use an index.cgi script, to redirect from that
domain name to a sub-directory at no additional charge. Sedat.Net
Corporation charges a $15 setup fee and $3/mo, for every additional
domain name parked to a sub-directory. Each additional domain name
parked on top, or to a sub-directory, receives one catch-all email
POP account or forwarder for all mail to that domain name. Parked
domain names do not receive a control panel of their own. Sedat.Net
Corporation usually recommends the very inexpensive "Small" accounts
($2 monthly) instead, due to the fact that they come with their
own control panel functionality.
Why should I choose Sedat.Net Corporation as my webhost?
Simple. Sedat.Net Corporation maintains one of the most feature
rich hosting packages on the market, so advanced that many hosting
companies cannot compete. Sedat.Net Corporation was one of the
first hosting companies in the industry to offer high bandwidth
packages (20GB+ per month) to the general public. Sedat.Net
Corporation offers Cpanel™ & WebHostManager™ on it's packages, the
premier software in the business. Sedat.Net Corporation offers a 30
day full money back guarantee for new clients that sign up...so you
really cannot loose by selecting Sedat.Net Corporation. Sedat.Net
Corporation has won several awards for providing some of the most
complete hosting packages and support levels available.
How do I get started?
Simple! Just fill out one form....Go to
hosting details page and order the package! You will receive details shortly
afterwards about how to proceed with your new Sedat.Net Sedat.Net
CorporationWeb Hosting Account! |
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